Before attempting to return or exchange your product, please make sure to visit our Troubleshooting/FAQ section. If you still cannot resolve the issue you are having, please read through the Returns Policy and then contact an O.G. Support Staff Member for more help at 877-418-8273 Monday through Friday 10am – 6pm CST.
TAO ELECTRONICS RETURNS POLICY
**GROUPON CUSTOMERS** – Due to Groupon policy, all sales are final for the OG Vaporizer Groupon Special.
You must return all accessories and product component parts (mouthpieces, accessories, etc…). Your product must not contain any types of federally illegal substances – you must wipe down the chambers with a damp cloth and remove any material inside. Finally, you must ship your product with an RMA number. TAO Electronics reserves the right to not process any returns if the conditions of this Return Policy are not fully met.
Returns of any defective products are entitled to a replacement only during the warranty period and in accordance with the TAO Electronics Return Policy. Contact O.G. Support at 877-418-8273 to diagnose any issue you are having with your product and if your issue is covered by the warranty.
Damaged/D.O.A or Incorrect/Incomplete Orders
If you receive an order that was damaged, incorrect or incomplete, please contact us immediately.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied and exclusion from our return/exchange policy.
We accept returns of all unused/unopened products for 30 days following receipt of your order. Simply send the item(s) back to TAO Electronics for a full refund (less a 15% restocking fee and any shipping costs).